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Program FAQ's

A Part of  Pathology Consultations & Reference Lab Testing

How can I send a clinical laboratory samples or pathology case to SHC Reference Laboratory for testing or review?

Thank you for your interest in submitting a sample or case to SHC Reference Laboratory for testing or further review. Please note that we require a Clinical Laboratory Testing Services Agreement in order to test or review each patient submission.

To be set up as a new client and initiate the contracting process, please submit a Laboratory Testing Intake Form.

Please send all inquiries to: ClinOpsContracts@stanfordhealthcare.org

Where should specimens be shipped or delivered to?

Please kindly visit the subspecialty specific page to confirm where the sample or case should be shipped to.

Where can I find SHC Reference Laboratory test requisition forms?

Digital copies of all test requisition forms can be found on the Test Requisitions page. You may download and print the desired Test Requisition Form.

Does SHC Reference Laboratory provide laboratory collection supplies?

SHC Reference Laboratory provides specimen collection supplies for established clients. In addition to individual supplies, we also offer collection kits for renal pathology, muscle and nerve pathology and other esoteric testing that may require non-standard materials for collection. Please contact ClinOpsContracts@stanfordhealthcare.org to enquire about collection supplies.

Does SHC Reference Laboratory offer courier pick-up of clinical laboratory samples or pathology cases?

SHC Reference Laboratory offers courier services to transport specimens within a specified region of the San Francisco Bay Area. These services will be set up at the time of account establishment.

Please send further inquiries to: ClinOpsContracts@stanfordhealthcare.org

Is it possible for SHC Reference Laboratory to bill patient insurance or third-party for services rendered?

SHC Reference Laboratory’s standard practice is to bill all charges to the referring Provider or Facility. To inquire if your Facility is eligible for this 3rd party billing, please contact: ClinOpsContracts@stanfordhealthcare.org.

Is it possible for SHC Reference Laboratory to directly bill patient or third-party insurance for pathology consultation services?

SHC Reference Laboratory cannot bill patient or third-party insurance for pathology consultation services. SHC only provides institutional billing for pathology consultation services. All charges must be billed to the requesting institution (such as a hospital, clinic, or health system).

Does SHC Reference Laboratory accept out-of-state insurance?

SHC Reference Laboratory accepts specific insurance types; please see additional information here: Health Insurance Plans | Stanford Health Care. We recommend confirming insurance coverage directly with the patient’s insurance company.

Can SHC Reference Laboratory bill for research or clinical trial cases?

Please complete the Laboratory Testing Intake Form to discuss your specific interest. We will review the requested testing services and follow up with an email response.

Is SHC Reference Laboratory able to perform pathology or clinical laboratory testing services on animal tissue?

SHC Reference Laboratory only performs testing services on human tissue specimens.

I have a question about a bill for services. Who should I contact?

Please contact our Customer Service Department at 1-877-717-3733 for assistance.  

 

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